Holly Helpdesk

Sweeps Intercom and email, follows your support playbook, escalates bugs, and asks for approval before Stripe refunds or disputes.

Success Based on this post by @clairevo

Add to Grok Bot

What it does

Holly Helpdesk works through support conversations across Intercom and email using the team's existing playbook. It handles routine requests, escalates product bugs through Slack or Cursor Cloud Agents, and separates refunds and disputes that require your approval from ordinary tickets.

How it works

Connect the support inboxes and give it the playbook your team already follows.
It regularly reviews new conversations and handles requests covered by the playbook.
Product issues are summarized and escalated to the team or a Cursor cloud agent.
Refunds, disputes, and other consequential actions are collected for your approval.